Refund policy
At Litt (a part of RNGV Lifestyles Private Limited), we value your shopping experience and strive to deliver only the best. To ensure fairness and transparency, we follow the policy outlined below.
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Cancellations
• Cancellations are accepted only if requested on the same day of placing the order.
• Cancellation may not be possible if the order has already been processed or shipped.
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Returns & Exchanges
We accept returns/exchanges within 14 days of delivery in the following cases:
• Wrong product delivered
• Damaged product
• Defective product
Conditions:
• Product must be in original condition, unused, and with all tags intact.
• A proper unboxing video is mandatory for all exchange or return requests.
• In case of damaged products, we may request additional video evidence for verification.
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Process
1. Report the issue to our Customer Service Team within 14 days of receiving the product.
2. Share the required unboxing video and details for verification.
3. After review, our team will approve a refund or replacement as applicable.